An EPABX system can be defined as a small telephone exchange which is of specific use to a business or organization. It is the equipment which is used for performing call switching and other related activities for the users within an enterprise. By installing such a system, an enterprise or organization can save the cost of providing external telephone lines to each of its employees.
Different enterprises and organizations may have different needs and thus, different types of EPABX systems are available in the market. If you are in the business of selling these systems, you must know about the specific requirements of different companies. The following discussion provides information about the things that buyers consider while purchasing an EPABX system.
The electronic private automatic branch exchange (EPABX) is equipment that has made day-to-day working in the offices much simpler, especially in the area of communication. The EPABX may be defined as a switching system that makes available both internal and external stitching functions of any organisation.The selection of an EPBAX is a difficult task and requires deep knowledge of traffic pattern of the office. By using an EPABX both the internal and external needs of the organisation are fully served. With the advent of powerful microprocessors and advancements in the field of computers, the EPBAX can boast of versatile features. Hotline can be established between the boss and his immediate subordinates.
The selection of an EPBAX for an organisation should be preceded by a thorough study of the needs of the office. The exchange should be supporting features like voice DISA-n-auto attendant. This feature helps in doing away with a receptionist or an attendant. Further, the specifications should ensure inbuilt paging, auto fax homing, hot outward dialing, remote dialing, remote servicing and auto shut dynamic lock.
Components of EPABX
Internal switching network
External Telco trunks that deliver signals to and from the EPABX.
Console or switchboard allows the operator to control incoming calls.
Stations or telephone sets, sometimes called lines.
UPS, connecting wiring, cabinets and other housing materials.